Privacy Policy

1. Information We Collect

A. Information You Provide Directly

When you submit a contact form on our website, we may collect:

• Name
• Email address
• Phone number
• Company name
• Message content

We do not collect file uploads or SMS opt-ins through our website forms at this time.

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B. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring URLs
• Date and time of access

This information is collected through cookies and similar tracking technologies.

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2. Analytics and Tracking Technologies

We use tracking and analytics tools to understand website performance and improve marketing efforts.

These may include:

• Google Analytics 4 (GA4)
• Google Tag Manager
• Google Ads Remarketing
• Meta (Facebook) Pixel
• Other analytics or heatmapping tools (such as Hotjar) that may be implemented in the future

These tools may use cookies, pixels, or similar technologies to:

• Measure website traffic
• Analyze user behavior
• Deliver targeted advertising
• Track conversions
• Create remarketing audiences

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3. Remarketing & Advertising

We may use Google Ads, Meta Ads, and similar platforms to advertise our services.

These platforms may use cookies or tracking pixels to:

• Show ads to users who previously visited our website
• Measure ad performance
• Build custom audiences

You may opt out of personalized advertising using the following links:

• Google Ads Settings: https://adssettings.google.com
• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
• Meta Ad Preferences: https://www.facebook.com/adpreferences/ad_settings

You can also manage cookies through your browser settings.

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4. How We Use Your Information

We use collected information to:

• Respond to inquiries
• Provide services
• Improve website performance
• Analyze marketing effectiveness
• Maintain internal records
• Comply with legal obligations

We do not sell personal information.

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5. Data Storage & Security

Our websites are hosted on U.S.-based servers through third-party hosting providers, including Cloudways and DigitalOcean.

We implement:

• SSL encryption (HTTPS)
• Server-level protections
• Restricted administrative access

However, no system can guarantee complete security. You provide information at your own risk.

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6. Data Retention

Contact form submissions and related communications are stored:

• Within our WordPress database
• Forwarded to Gmail
• Retained indefinitely unless deleted

We retain data as long as necessary to fulfill business purposes or comply with legal requirements.

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7. Data Sharing & Third Parties

We may share limited data with:

• Hosting providers
• Analytics providers (Google)
• Advertising platforms (Google, Meta)
• Email service providers (if implemented in the future)

We do not sell personal information to third parties.

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8. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• The right to request access to the personal information we collect about you
• The right to request deletion of your personal information
• The right to request correction of inaccurate personal information
• The right to opt out of the sale or sharing of your personal information
• The right to limit the use of sensitive personal information (if applicable)
• The right not to receive discriminatory treatment for exercising your privacy rights

Alpha27, Inc. does not sell personal information.

However, we use analytics and advertising tools such as Google Analytics, Google Ads, and Meta Pixel that may involve cross-context behavioral advertising. Under California law, this may be considered “sharing” of personal information.

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Do Not Sell or Share My Personal Information

California residents may opt out of the sale or sharing of their personal information by:

• Emailing us at [email protected] with the subject line “California Privacy Request”
• Adjusting browser cookie settings
• Using advertising platform opt-out tools

Upon receiving a verifiable consumer request, we will respond within forty-five (45) days, or as otherwise permitted by law.

We may need to verify your identity before processing your request.

We do not knowingly sell personal information.

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Global Privacy Control (GPC)

Where technically feasible, we honor Global Privacy Control (GPC) signals transmitted by supported browsers as a request to opt out of the sale or sharing of personal information.

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9. Children’s Privacy (COPPA)

Our website and services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.

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10. Your Rights & Choices

You may:

• Request access to your information
• Request correction
• Request deletion
• Opt out of marketing communications

To submit a request, email: [email protected]

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11. Data Controller & Processor Roles

Alpha27, Inc. acts as:

• A data controller for information collected through our own website
• A data processor when managing or hosting websites on behalf of clients

Client websites may have separate privacy policies governing their data collection practices.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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13. Contact Information

Alpha27, Inc.
Orlando, Florida
Email: [email protected]

14. Governing Law

This Privacy Policy and any disputes arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

You agree that any legal action or proceeding related to this Privacy Policy shall be brought exclusively in the state or federal courts located in Orange County, Florida, unless otherwise required by applicable law.

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15. Arbitration Agreement

By using this website, you agree that any dispute, claim, or controversy arising out of or relating to this Privacy Policy, the collection or use of personal information, or your interaction with our website shall be resolved through binding arbitration rather than in court, except as otherwise provided below.

Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) in effect at the time the claim is filed. The arbitration shall take place in Orange County, Florida.

Each party shall bear its own attorneys’ fees and costs unless otherwise required by law or determined by the arbitrator.

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Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as part of a class, consolidated, or representative action.

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Exceptions

Nothing in this section shall prevent either party from seeking:

• Injunctive relief in a court of competent jurisdiction
• Relief in small claims court for qualifying disputes
• Enforcement of intellectual property rights